Last updated: May 2026
These Terms of Service ("Terms") govern your access to and use of the K12Launch website (k12launch.com) and platform (app.k12launch.com), operated by K12Launch LLC, a South Carolina limited liability company ("K12Launch").
By accessing or using the Platform in any capacity, you agree to these Terms. These Terms apply to all users: tutor subscribers, parents and guardians, and visitors. Tutor subscribers are also subject to the separate Tutor Platform Subscriber Agreement, which supplements these Terms.
Tutor subscribers must be at least 18, hold the credentials represented in their profile, carry their own professional liability insurance, and complete a background check as a condition of directory listing. Tutors are also bound by the Tutor Platform Subscriber Agreement.
Parents and guardians must be at least 18 and must have legal authority to consent to tutoring services for the student(s) in their account. Parents are responsible for the accuracy of information they provide about their child.
Account security. You are responsible for all activity under your account. Notify us immediately at hello@k12launch.com if you believe your account has been compromised.
K12Launch is a software platform. We provide tools to help independent tutors manage their practice and to help parents find tutors. K12Launch is not a tutoring agency, employer, staffing firm, or educational institution.
K12Launch does not employ tutors. Tutors who subscribe are independent contractors who set their own rates, manage their own client relationships, and are solely responsible for the services they deliver to students and families. K12Launch is not a party to the tutoring relationship.
Tutor verification. K12Launch performs reasonable credential review and background checks for directory-listed tutors but does not guarantee the accuracy of self-reported information. Parents are encouraged to conduct their own due diligence when selecting a tutor.
Tutor subscribers are subject to the full Tutor Platform Subscriber Agreement in addition to these Terms. That agreement covers: independent contractor status, required insurance, background check, tax obligations, non-solicitation of K12Launch-originated referrals, assessment tool use, and student data handling.
The Subscriber Agreement is presented at signup and available at any time in account settings.
Intake information. Information submitted through parent intake forms is used to match your child with an appropriate tutor subscriber. By submitting a form, you authorize K12Launch to share that information with relevant tutors for matching purposes.
Tutoring relationship. Once matched, your tutoring relationship is directly with the tutor subscriber. K12Launch is not responsible for session scheduling, cancellations, payment disputes between you and your tutor, or the outcomes of tutoring sessions.
Child's data. By creating a student profile or authorizing a tutor to do so, you consent to collection and use of your child's educational data as described in our Privacy Policy. You may request deletion at any time at hello@k12launch.com.
Safety concerns. If you have a safety concern about a tutor, contact us immediately at hello@k12launch.com. We take all safety concerns seriously and will investigate promptly.
Student educational records are governed by our Privacy Policy, incorporated into these Terms by reference. Key commitments: K12Launch does not sell student data; student data is not used for advertising or profiling; tutors may only access data for students assigned to them; parents may request full deletion of their child's records at any time; K12Launch complies with COPPA for students under 13; tutors are responsible for obtaining required parental consent before entering student information.
Tutor subscriptions are billed monthly or annually as selected at signup. All fees are in U.S. dollars. Subscriptions auto-renew unless canceled before the renewal date. Payments are processed by Stripe; K12Launch does not store full card numbers.
K12Launch may change subscription pricing with 30 days' written notice. Price changes do not apply to the current annual billing period; they take effect at the next renewal. K12Launch may offer a free trial at its discretion — no charge until the trial ends.
Full cancellation and refund terms are in the Refund and Cancellation Policy, incorporated by reference.
K12Launch owns all rights to the platform, including its code, design, assessment frameworks, AI models, and brand. Nothing in these Terms transfers any intellectual property rights to you.
You retain ownership of content you create using the platform (lesson plans, notes, materials). By submitting content, you grant K12Launch a non-exclusive license to use it to operate and improve the platform on an aggregated, anonymized basis. You may not copy, scrape, reverse-engineer, or create derivative works from any part of the platform.
You may not use the platform to: misrepresent your identity or credentials; access data of students not associated with your account; upload unlawful or abusive content; attempt to compromise platform security; use platform data for advertising or commercial purposes outside your tutoring practice; or violate any applicable law.
Sessions and services. K12Launch is not liable for the quality, safety, or outcomes of any tutoring session — in-person or online — between a tutor and a student or family. Any harm, injury, claim, or dispute arising from a tutoring session is solely between the tutor and the family.
Platform "as is." K12Launch provides the platform "as is" and "as available." To the maximum extent permitted by law, K12Launch disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
Liability cap. K12Launch's total liability to any user for any claim shall not exceed the greater of: (a) fees paid to K12Launch in the three months preceding the claim, or (b) $100.
No consequential damages. K12Launch is not liable for lost profits, loss of data, or business interruption, even if advised of the possibility of such damages.
You agree to indemnify and hold harmless K12Launch LLC, its owners, employees, and agents from any claim, liability, cost, or expense (including attorneys' fees) arising from: your use of the platform; your violation of these Terms; tutoring services you deliver (for tutors); any inaccuracy in information you provide; or your violation of any law or third-party right.
You may close your account at any time. Tutor subscribers should see the Refund and Cancellation Policy for billing effects and the Subscriber Agreement for data export terms.
K12Launch may suspend or terminate any account that violates these Terms, poses a safety risk to students or families, or involves misrepresentation of credentials — with or without notice. Sections 7, 9, 10, and 12 survive termination.
These Terms are governed by the laws of the State of South Carolina. Disputes shall first be submitted to good-faith negotiation, then to binding arbitration under AAA rules in Charleston County, South Carolina. You waive any right to a jury trial or to participate in a class action lawsuit against K12Launch.
K12Launch may update these Terms at any time. Active subscribers will be notified by email at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.
K12Launch LLC · hello@k12launch.com · Charleston, SC
Legal notice: This Terms of Service is a working draft and should be reviewed by a qualified South Carolina-licensed attorney before going live — particularly Section 2 (independent contractor classification), Section 9 (limitation of liability), and Section 5 (student data / COPPA compliance).